Privacy Policy

1. Information We Collect

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Depending on how you interact with us, we may collect information such as:

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Information You Provide Directly

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When you contact Physician Billing Specialists, request information, submit an inquiry, or otherwise communicate with us through the Website, we may collect:

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• Name

• Email address

• Telephone number

• Company or medical practice name

• Subject and contents of your inquiry

• Information you voluntarily provide in a message or communication

• Other information reasonably necessary to respond to your request

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Please do not submit sensitive medical information, Social Security numbers, insurance information, medical records, or other confidential patient information through a general website contact form unless we specifically instruct you to do so through an appropriate secure channel.

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Information Collected Automatically

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When you visit our Website, certain technical information may be collected automatically, depending on the Website's configuration and technologies in use. This may include:

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• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Date and time of visits

• Referring website or webpage

• General website usage information

• Other technical information necessary to operate, maintain, and secure the Website

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2. How We Use Information

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We may use information collected through the Website or through our business communications to:

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• Respond to questions, requests, and inquiries

• Communicate with prospective and existing clients

• Provide information about our medical billing and revenue cycle management services

• Evaluate and manage business relationships

• Maintain and improve the Website

• Monitor Website performance and security

• Detect, prevent, and investigate fraud, unauthorized activity, or security incidents

• Comply with legal, regulatory, contractual, and professional obligations

• Protect the rights, property, safety, and security of Physician Billing Specialists, our clients, patients, employees, and others

• Perform other purposes disclosed at the time information is collected or otherwise permitted by law

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3. Healthcare and Patient Information

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Physician Billing Specialists provides outsourced medical billing and revenue cycle management services to healthcare providers. In performing these services, we may handle information relating to patients on behalf of our healthcare-provider clients.

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Depending on the services provided and the applicable relationship, such information may include patient demographic information, insurance information, billing information, claims information, payment information, procedure and diagnosis information, account information, and other information necessary to perform contracted billing and revenue cycle functions.

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When Physician Billing Specialists handles protected health information (“PHI”) on behalf of a healthcare provider as a business associate, such information is handled in accordance with applicable HIPAA requirements, applicable state privacy laws, contractual obligations, and our agreements with the applicable healthcare provider.

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Our use and disclosure of PHI may therefore be governed by applicable business associate agreements and other legal requirements in addition to this Website Privacy Policy.

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This Privacy Policy does not replace or supersede any applicable Notice of Privacy Practices, Business Associate Agreement, service agreement, or other legally required privacy documentation.

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4. Information We Receive From Healthcare Providers and Business Clients

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Healthcare providers and other business clients may provide information to Physician Billing Specialists so that we can perform contracted services.

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These services may include, depending on the applicable agreement:

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• Medical billing

• Claims management

• Accounts receivable management

• Patient account management

• Insurance and address verification

• Patient statements

• Procedure and diagnosis coding

• Electronic claims submission

• Electronic remittance processing

• Payment posting

• Denial and correspondence management

• Revenue cycle reporting

• Managed care contract tracking

• Data reconciliation

• Document retrieval and management

• Electronic data exchange

• Other revenue cycle management and administrative services

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We generally process information received from healthcare providers and business clients according to their instructions, applicable agreements, and applicable law.

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5. How We Share Information

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We do not sell personal information for monetary consideration.

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We may disclose information when reasonably necessary to operate our business and provide services, including to:

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• Healthcare providers and authorized client personnel

• Insurance companies and payers

• Healthcare facilities and other authorized parties involved in claims or billing processes

• Service providers and technology vendors that assist us in operating our business

• Professional advisers, such as attorneys, accountants, auditors, and consultants

• Government authorities or regulatory agencies when required or permitted by law

• Parties involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction

• Other parties when authorized by the individual, our client, or applicable law

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Where applicable, disclosures involving PHI are made in accordance with HIPAA, applicable Business Associate Agreements, and other applicable privacy requirements.

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6. Service Providers and Technology Partners

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Physician Billing Specialists may use third-party service providers, technology platforms, hosting providers, communication services, payment-related services, security providers, and other vendors to support our operations.

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These providers may process information on our behalf when necessary to provide their services.

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Where appropriate, we take reasonable steps to require service providers handling confidential information to maintain appropriate safeguards and use information only for authorized purposes.

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7. Cookies and Similar Technologies

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Our Website may use cookies, pixels, analytics tools, or similar technologies to operate the Website, understand Website usage, improve functionality, and maintain security.

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Cookies are small data files that may be stored on your device when you visit a website.

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You may be able to control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

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If third-party analytics or similar technologies are used on the Website, their collection and use of information may also be governed by their respective privacy policies.

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8. Data Security

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We take reasonable administrative, technical, and physical measures designed to protect information against unauthorized access, use, disclosure, alteration, or destruction.

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Because Physician Billing Specialists provides medical billing and revenue cycle services, information may be transferred through secure technology systems, secure portals, remote connections, electronic data transfers, and other security measures appropriate to the nature of the information and services provided.

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However, no website, electronic transmission, information system, or storage method can be guaranteed to be completely secure.

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9. Data Retention

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We retain information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our services, maintain business and financial records, satisfy contractual obligations, resolve disputes, comply with applicable legal and regulatory requirements, and enforce our agreements.

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Retention periods may vary depending on the type of information, the nature of the service provided, applicable law, and our contractual obligations to healthcare-provider clients.

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10. Your Privacy Choices

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Depending on the type of information and the circumstances in which it was collected, you may have certain rights regarding your personal information under applicable law.

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These rights may include, where legally applicable:

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• Requesting access to certain personal information

• Requesting correction of inaccurate information

• Requesting deletion of information, subject to legal and contractual exceptions

• Requesting information about certain disclosures or uses

• Exercising other rights provided by applicable privacy laws

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Requests involving patient information that Physician Billing Specialists maintains on behalf of a healthcare-provider client may need to be directed to the applicable healthcare provider.

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We may need to verify your identity before responding to certain privacy requests.

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11. HIPAA Requests

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If your request concerns protected health information maintained by Physician Billing Specialists on behalf of a healthcare provider, your request may need to be handled through the applicable healthcare provider in accordance with HIPAA and the provider's privacy practices.

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Physician Billing Specialists may assist its healthcare-provider clients with applicable requests as required by law and the parties' contractual arrangements.

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12. Children's Privacy

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Our Website is intended for healthcare providers, medical practices, businesses, and other adults seeking professional services.

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We do not knowingly collect personal information directly from children under the age of 13 through the Website.

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If you believe that a child has provided personal information to us through the Website, please contact us so that we can evaluate and address the matter appropriately.

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13. Third-Party Websites

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Our Website may contain links to third-party websites, social media platforms, or other external resources.

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We are not responsible for the privacy practices, content, security, or policies of third-party websites.

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We encourage you to review the privacy policies of any third-party website before providing personal information.

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14. Communications

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If you contact Physician Billing Specialists by email, telephone, contact form, or another communication method, we may retain information from that communication to respond to your request, maintain appropriate business records, provide services, and comply with applicable obligations.

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We do not ask individuals to submit unnecessary sensitive health information through ordinary Website communications.

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15. Business Transactions

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If Physician Billing Specialists is involved in a merger, acquisition, restructuring, financing, sale of assets, or other business transaction, information maintained by the company may be transferred as part of that transaction, subject to applicable confidentiality, contractual, and legal requirements.

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16. Changes to This Privacy Policy

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We may update this Privacy Policy periodically to reflect changes in our business practices, Website functionality, technology, legal requirements, or privacy practices.

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When we make changes, we will update the Effective Date at the beginning of this Privacy Policy.

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We encourage visitors to review this Privacy Policy periodically.

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17. Contact Us

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If you have questions about this Privacy Policy or our privacy practices, please contact Physician Billing Specialists using the information below:

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Physician Billing Specialists, LLC
1400 Renaissance Drive
Suite #400
Park Ridge, IL 60068

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Phone: (847) 674-2020 ext. 6962
Email: sales@1pbs.biz
Website: https://www.physician-billing-specialists.com/

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18. Important Notice Regarding This Privacy Policy

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This Privacy Policy is intended to describe the Website's general privacy practices and is not intended to constitute legal advice.

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Because Physician Billing Specialists operates in the healthcare revenue cycle and medical billing industry and may handle protected health information on behalf of healthcare providers, the company should have this Privacy Policy reviewed by qualified legal counsel or a privacy/compliance professional before publication.

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The final version should be updated to accurately reflect the company's actual:

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• Website cookies and analytics technologies

• Third-party vendors

• Data storage and hosting arrangements

• Security practices

• Data retention schedules

• HIPAA Business Associate Agreements

• State privacy-law obligations

• Patient portal or secure-login functionality, if applicable

• Consumer privacy rights and request procedures

• Any SMS, email marketing, or other communications programs